Privacy Policy

1. Introduction

Karna is a product of Metafic ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our project management platform at getkarna.com and related services.

2. Information We Collect

We collect information you provide directly:

• Account information: name, email address, password
• Workspace data: projects, tasks, comments, attachments, custom fields
• AI interactions: queries to Karna AI, agent configurations, automation rules
• Usage data: feature usage, page views, session duration
• Payment information: processed securely through our payment provider

3. How We Use Your Information

• To provide, maintain, and improve the Karna platform
• To process AI agent tasks and automation workflows
• To send transactional emails (invitations, notifications, password resets)
• To provide customer support
• To analyze usage patterns and improve our services
• To comply with legal obligations

4. AI and Data Processing

Karna uses third-party AI providers (such as OpenAI and Anthropic) to power AI features. When you use AI chat, agent builder, or AI-powered suggestions, relevant workspace context may be sent to these providers. We do not use your data to train AI models. AI providers process data according to their own privacy policies and data processing agreements.

5. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist in operating our platform (hosting, email, analytics)
• AI providers for processing AI-related features
• Law enforcement when required by law
• Other workspace members as part of normal collaboration features

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted data at rest, role-based access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at [email protected].

9. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how the platform is used. You can control cookie preferences through your browser settings.

10. Contact

For questions about this Privacy Policy, contact us at [email protected] or write to Metafic, the company behind Karna.